Return or Refund/Privacy Policy

Returns, Exchanges and Refunds

I am not a big company, I am a painter and a full-time mom. I appreciate each and every sale and want everyone to be as happy as they can be with their product.

I accept returns or exchanges with 30 days of shipment, return shipment will not be refunded.

A full refund will only be issued if the product is pristine, with no visible damage. The product cost will be fully/partially refunded depending on its condition, within 14 days of return. Shipping fees will not be refunded.

I am willing to exchange items if you find that you are unhappy with the fit, limited to one exchange per order. I will cover the replacement product shipping to you but not the original product shipment back to me.

IF YOU HAVE PURCHASED FROM SOMEWHERE OTHER THAN OUR ONLINE STORE OR THE LOVE FROM ALASKA BOOTH AT AN IN PERSON EVENT.  YOU CAN ONLY RETURN THE ITEM TO THAT SAME 3RD PARTY STORE/RETAILER. 

Always email lovefromalaska@gmail.com with information regarding the return or exchange prior to mailing the item.

 

Receipt of damaged or flawed item

If item is received with factory flaws, it will be replaced at no cost to you.

Must report within a week of delivery.

Please supply photos of damage/flaws and email to lovefromalaska@gmail.com

Mail item to Love from Alaska PO Box 595, Kasilof, AK 99610. 

DO NOT MAIL ITEM BEFORE EMAILING.  

 

 

PRIVACY POLICY

This privacy policy discloses the privacy practices for www.lovefromalaska.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, online forms or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Registration
As a user, you have an option to complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email lovefromalaska@gmail.com